Privacy Policy – Fastcar Rent a Car

This Privacy Policy describes how Fastcar Rent a Car (hereinafter, “Fastcar”) collects, uses, shares, and protects the personal data of users who visit or interact with the website fastcar.com.ec (the “Site”), as well as those who request quotes, make reservations, or communicate through the enabled channels.

Fastcar is an operating brand that provides services within the offices of Plaza Rentalcar, the trade name of the Association of Rent-a-Car Companies of Ecuador (ASORENTCAR). Consequently, certain data processing activities related to the execution of the rental contract may be managed in accordance with the policies and operational processes of Plaza Rentalcar and/or the participating operating companies, as applicable.

1. Data Controller / Contact

For privacy and personal data inquiries, the User may contact:

Email: [info@fastcar.com.ec]
Phone/WhatsApp: [+593 95 959 9999]

2. Personal data we collect

Depending on the channel and service requested, we may collect the following data:

• Identification and contact: first and last name, email address, phone number.
• Reservation data: city, dates/times, requested vehicle type, pickup/return location, preferences.
• Driving data (when applicable): driver’s license information and eligibility requirements.
• Billing data: information required to issue invoices or receipts (if applicable).
• Communications: messages sent via forms, WhatsApp, email, or phone.
• Technical and browsing data: IP address, device identifiers, browser, operating system, pages visited, interaction times, and usage events (for example, through cookies).

3. Purposes of processing

We use personal data to:

• Manage quotes, reservations, and information requests.
• Verify eligibility requirements and coordinate service delivery.
• Contact the User for confirmations, changes, support, and service follow-up.
• Improve the Site, its security, and the browsing experience.
• Measure commercial and marketing performance (e.g., analytics and conversions), where applicable.
• Comply with legal and regulatory obligations and requests from competent authorities.

4. Legal basis

We process personal data based on: (i) the execution of pre-contractual measures requested by the User (quote/reservation), (ii) the execution of the rental contract when applicable, (iii) compliance with legal obligations, (iv) legitimate interest in improving security and service, and/or (v) the User’s consent when required (for example, certain cookies or promotional communications, as applicable).

5. Data sharing (processors and third parties)

To operate the service, Fastcar may share data with:

• Plaza Rentalcar and/or operating companies involved in fulfilling the rental service, in accordance with the operational structure described on the Site.
• Technology providers (hosting, forms, CRM, analytics, messaging) acting as processors under instructions.
• Payment gateways or financial institutions when processing a transaction (Fastcar does not store full card details unless strictly necessary).
• Authorities when there is a legal obligation or valid request.

Fastcar does not sell personal data. Any transfer will be carried out only to the extent necessary for the described purposes and under reasonable security measures.

6. International transfers

Some technology providers may process data outside the User’s country. In such cases, Fastcar will take reasonable measures to ensure an adequate level of data protection, in accordance with applicable regulations and provider agreements.

7. Data retention

We will retain personal data only for as long as necessary to fulfill the stated purposes, comply with legal obligations, resolve disputes, exercise or defend rights, and maintain operational records. Retention periods may vary depending on the nature of the interaction (inquiry, reservation, rental contract, billing, etc.).

8. Security

We apply reasonable technical and organizational measures to protect personal data against unauthorized access, alteration, loss, or disclosure. However, no system is 100% secure; therefore, the User acknowledges that transmitting information over the internet involves inherent risks.

9. User rights

The User may request, in accordance with applicable regulations: access, update/rectification, deletion, objection, restriction of processing, and, where applicable, data portability. To exercise these rights, please write to [CORREO_PRIVACIDAD].

Fastcar may require identity verification to protect the data subject. In certain cases, a request may be denied or limited if there is a legal obligation to retain the information or if it affects third-party rights.

10. Cookies and similar technologies

The Site may use cookies and similar technologies (e.g., tags, pixels, or identifiers) to enable Site functionality, improve security, measure performance, and, where applicable, perform analytics and campaign measurement.

Some cookies are necessary for Site operation (e.g., security or forms). Other cookies may be used for analytics (e.g., understanding Site usage) and, in the future, marketing cookies may be enabled to measure and improve campaigns.

• Necessary cookies: enable essential Site functions (security and operation).
• Analytics cookies: help understand Site usage and performance.
• Marketing cookies (if applicable): help measure campaigns and potentially personalize ads.

The User can manage cookies through browser settings. Additionally, when enabled, the Site will display a consent banner or tool allowing users to accept, reject, or configure non-essential cookies.

Note: Disabling certain cookies may affect some Site functionalities.

11. Minors

The Site is not intended for minors. If Fastcar detects that it has collected data from a minor without valid authorization, it will proceed with deletion, where applicable.

12. Third-party links

The Site may contain links to third-party websites. Fastcar does not control those sites or their privacy practices. Users are encouraged to review their policies before providing information.

13. Changes to this Policy

Fastcar may modify this Policy to reflect legal or operational changes. The current version will be the one published on the Site, with its update date. Continued use of the Site after changes implies acceptance of the current version.

14. Applicable law

For services provided in Ecuador, this Policy shall be interpreted in accordance with the applicable laws of the Republic of Ecuador, without prejudice to rights that may apply to the User under their country of residence where applicable.