• Lun - Dom 7.00 - 19.30
  • AV.AMAZONAS N49-177, QUITO, PICHINCHA, ECUADOR
  • +593-(02)-3301007

Questions

¿Which are the requirements to rent a vehicle?

To rent a vehicle in Fast Car Ecuador you must have the following requirements:

  • Driver´s License ( National or International )
  • National document of Identity or valid passport.
  • Credit Card for lock warranty  *
  • 18 years or older

*The amount by a warranty concept can be paid using other ways. Please contact our team for more information.

Should i leave a guarantee?

Yes, for all the car rentals contracts in Fast Car a proof of warranty must exist which has the following characteristics:

  • According to the model of the vehicle the amount of the lock is between  $800 up to $2000.
  • The unblock of the amount of the warranty will be done the 15 labour days after the reception of the vehicle.

We prefer that the warranty could be locked using your credit card, other wise we can accept the following options:

  • Cash (2 additional personal references required)
  • Motorcycles as a Warranty (You must left them in our offices, the motorcycle and the documents of it ).

¿ Can I reserve a vehicle?

Yes. You can make a request online for a reservation, by telephone or in person in our offices. In Fast Car Ecuador we can help you to ensure the availability of vehicles if you follow the next conditions:

  • Once delivered a budget and you pay at least a minimum of 25% of the total budget.
  • Once reported the payment of the reservation we proceed to warranty the vehicle in the list of vehicle you have specified. Take note that in few cases we can reserve a specific model of vehicle.

¿Does the vehicles have any insurances?

All the vehicles offered by Fast Car Ecuador include insurance with full covergae which one works with the following conditions:

  • Any damage assesed in less than $350 has to be covered by the client.
  • Any damage assesed in $350 or more will by covered by the insurance and the client will ahve to pay an amount of 10-15% of the total prize. .

¿What happens if during my rentar period the vehicle has some mechanical problem?

All the vehicles offered by Fast Car Ecuador has an insurance with Fulll coverage, but even like that all our vehicles have also road assistance the 24 hours of the day. If the vehicle suffers any mechanical problem during the contract when you contact us and tell us what happened we will proceed to enable the logistic required with our partners according to the damage the car may have.

Some of the mechanical prblems we cover are:

  • Suddenly discharge of the battery
  • Problems at the time of turning the engine or mechanical problem.
  • Others.

Note: we do not cover the change tire.Our vehicles have a tire replace and tools for the change of them.

¿ Does the vehicles have unlimited kilometers?

All our prizes published in our web site and in others networks and social media include unlimited kilometers. Fast Car Ecuador is the only company in Ecuador which provides the best prize without the limits of other agencies in the business of Car Rentals in Ecuador

Fast Car Ecuador gives you the option, in the other hand, to have a controlled kilometer(up to 80 km/per day).You have to contact us and our team will be pleased to help you.

¿Do you guarantee model and category ?

Fast Car Ecuador offers a wide variety of cars models with many caracteristics. ofrece una amplia variedad de modelos de vehículos, con diversas características. However at the moment of making the reservation we can not warrantee that you will receive an specific model. Only in few occasions is possible assign the model the client specified, otherwise the assignment of the vehicle will be automatic.

The categories we offers are:

HATCHBACK

  • Chevrolet Spark
  • Hyundai i10

SEDAN

  • Chevrolet Aveo Family
  • Chevrolet Sail
  • Chevrolet Aveo Emotion
  • Kia Rio R

LUXURY SEDAN

  • Hyundai Elantra
  • Kia Opirus

VAN

  • Hyundai H1

JEEP/SUV

  • Hyundai Tucson ix
  • Chevrolet Tracker
  • Grand Vitara SZ
  • Grand Vitara 5 Puertas

PICK UP

  • Great Wall Wingle Doble Cabina

PICK UP DE LUJO

  • Ford F150

SUV DE LUJO

  • Chevrolet Captiva
  • Chevrolet Orlando
  • Hyundai Santa Fe

My rentar car period finished. ¿ When i get back my warrantee?

When your contract finish and the vehicle is delivered to our offices you have to wait up to 15 labours days to unblock your warrantee. ( Credit Card) receive your cash back (Cash) or  warrantee retourned (Motorcycle) . Our team will validate then the following items:

  • The vehicle must be in optimal conditions
  • The vehicle should not have been incurred in fines for extra speed captured by photo radar.

If these things are validated and everything is ok we proceed in the following way once the 15 labour days have finished:

  • we canceled the receipt and the money is unblocked, then you can request the phisical copy of the receipt or we can send you a digital copy.
  • We retourn back the cash in our offices (only if the warranteee was maded un cash).

Note: In case that the warranty was made lefting a motorciclye, this vehicle will be retourned to you. However you will have to sign a document where you are recognizing any injuries or perjuries that you might have generated during your rent.

Are there others additionals fees?

Fast Car Ecuador, is the only car rental company in all the country which doesnt have any hidden prizes.We want that your experience with us will be the most pleasant possible

The additional fees you might consider are the following:

  • Deliver of the vehicle in a place not in the cover range: this might cause additional fees which you can claryfy and specify with our team
  • Entrega ó devolución fuera del área de cobertura, podría incurrir en costos adicionales que debe aclarar con nuestros agentes de reserva.
  • If you retourn a vehicle completely dirty that will have an extra fee
  • Each additional hour you get over the hour asigned to retourn the vehicle has an extra fee,
  • If you whish to add an extra driver to the contract that will hve an extra fee
  • The devices like SimCard, among others will have an extra fee.

For more information we suggest you contact us in any time of the day.We are pleased to give you a clear and detailed information.

Can i cross the border with a rented car ?

Yes, however its important you tell our team your desire to croos the border with the rented vehicle because we need to contact previously the insurance company to enable an extra cover in the insurancce out of the ecudor´s land. If you cross the border making the respective notification is very probably that the vehicle will be bloccked, increasing like that the fees associated to your acount,

For more information about the prizes asociated to the unblocked process or to the process or crossingg the border we suggest you to talk to our team.

¿How many offices do you have in Ecuador?

Fast Car Rentals Vehicles Ecuador has its main office in the city of Quito. Our clients can pick up and return the vehicles in our offices in Quito.However, we can deliver them to your home adress,office or even up to the “Mariscal Sucre” International airport.*.

For clients located in other cities of Ecuador like (Ambato, Manabí, Guayaquil, Manta, among others), we can deliver the vehicle to those places with some conditions that our team will be glad to explain you.

¿what forms of payment do you accept?

You can pay the whole rent of the vehicle using these ways:

  • Deposit or transfer into our bank accounts
  • Cash in our offices
  • Check
  • Credit Cards in our offices (Nationals and internationals)
  • Electronic Money

Note: The offers and discounts are valids for payments in cash para pagos. They payments in other methods does not apply for discount or promotions. 

¿How do you calculate 1 day of rent?

En Fast Car rental cars we calculate the day of rent every 24 hours.For example:

If your rental period start on friday, march 10, 2017 and ends on monday, march 13, 2017: these means that your rental period is 3 days

  • The client receives the vehicle on friday, march 10, 2017 at 11:00 am
  • On Saturday, March 11, 2017 March at 11:00 AM will be the first 24 hours
  • On Sunday, March 12, 2017 at 11:00 AM will be  48 hours.
  • On Monday March, 13, 2017 at 11:00 AM will be the  72 hours (3 Days).